Our products are shipped by their parent vendor. To return your product, you should mail your product to: 117 Z Mostafa kamel, Fifth Settlement, New Cairo, Cairo 00200. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.